In response to the Coronavirus pandemic, our staff will be working remotely and our offices will be closed to the public as of Monday, March 23, 2020.
During this time, you can contact us via email, web and/or voicemail.
To expedite your request, please email email@example.com or the person you are trying to reach. A list of email addresses is provided below and is also listed under the “About Us” section on our website.
If you prefer to leave a message, someone WILL call you back. Please note that the call will come from a private line. Our office phone numbers can be found at the bottom of this email as well.
If you need to submit a claim or make a payment arrangement, we suggest, for faster service, to please call the carrier’s 800 number on your auto ID card. You can also visit our website here and select your carrier from the drop down menu.
Please rest assured during these uncertain time, we are still 100% committed to our customers and the service level that you have come to expect.
Thank you for your continued business and please stay safe!
Additionally, with the current pandemic and voluntary or mandated closings, we would like to address some language found in nearly all business insurance policies as adopted by ISO, the Insurance Services Organization.
First, to trigger income protection there must be a suspension in operations due to a “direct physical loss of or damage to property at premises which are described in the Declarations.” Most policies also contain an exclusion for Virus or Bacteria stating “We will not pay for loss or damage caused by or resulting from any virus, bacterium or other microorganism that induces or is capable of inducing physical distress, illness or disease” and applies to all coverage parts of the policy including income protection.
We have been advised that the individual insurance carriers are working with ISO and legal counsel to determine what, if any, coverage could be afforded to those affected by the COVID-19 pandemic. However based on the above language and our discussions with the insurance carriers, it is our assessment that income loss will not be provided. We will be sure to communicate any changes or updates as we are notified. In the meantime, if your business suffers a documented loss of income as related to the virus and you still wish to submit a claim, please contact our office.
As a result of the COVID-19 mandates, many businesses are now offering delivery services that may not have been contemplated in the past. If you are now offering delivery or have altered your scope of operations during this crisis, please contact us at firstname.lastname@example.org with details of your delivery operations.
Please also check our website and Facebook page for further updates as they become available.